By submitting information, requesting access, purchasing a service, or otherwise using TwelvemonthNYC.com, you acknowledge and agree to these terms. If you do not agree, do not use the platform.
1. Definitions
“Twelvemonth,” “we,” “us,” and “our” mean the business operating TwelvemonthNYC.com, as identified in any applicable signed service agreement or receipt, together with its owners, members, managers, employees, contractors, service providers, successors, and assigns. “User” means every property owner, representative, resident, applicant, visitor, or other person using the platform.
2. A limited information platform—not a broker
Twelvemonth is intended to operate solely as a directory, communications, and information service. Twelvemonth does not act as a real estate broker, salesperson, agent, representative, fiduciary, property manager, attorney, tax adviser, accountant, insurer, guarantor, or party to any lease or transaction.
We do not set or recommend rent; suggest prices; negotiate or communicate offers; recommend, draft, edit, interpret, or approve lease terms or clauses; collect rent or deposits; hold money in escrow; inspect property; obtain building approval; or make a decision for either party. Owners and residents communicate, investigate, decide, and contract independently and should retain their own licensed New York broker, attorney, tax adviser, insurance adviser, and other professionals.
This role description states the intended scope of the service; it does not override applicable law. Twelvemonth will not knowingly provide an activity requiring a licence unless and until properly authorised to do so.
Before activating an owner, Twelvemonth requires documentation reasonably sufficient to review that person’s identity, ownership or control of the residence, and authority to offer it for lease. This review is limited and does not replace a resident’s independent verification of title, authority, building rules, property condition, or listing accuracy.
3. Free access and unvetted users
A person receiving free listing notices, submitting a free request, contacting an owner, or otherwise appearing on or through the platform without a current vetted member designation is unvetted. An unvetted user is not affiliated with, employed by, represented by, sponsored by, warranted by, or endorsed by Twelvemonth. Users must independently verify identity, authority, finances, property condition, ownership, and every other material fact.
4. What a vetted member profile does—and does not mean
A vetted member designation means only that specified information was reviewed during a limited period. The contemplated review may include identity, credit, rental history, lawful income documentation, landlord or professional references, recommendations, reviews, and a legal background check conducted only when permitted. Information may be provided by the resident or third parties and may be incomplete, inaccurate, disputed, or become outdated.
A vetted member profile is not a certification, warranty, recommendation, prediction of future conduct, or guarantee of payment, care, honesty, suitability, safety, legal compliance, or lease performance. Consumer reports are obtained only with required authorisation and subject to applicable consumer-reporting law. A legal background check involving criminal history, if requested by an owner, occurs only after a conditional housing offer and completion of the notices and process required by New York City law.
5. Fees, term, and refunds
Owner access is offered for a twelve-month term at $2,500 for a property valued below $7.5 million; $5,000 for a property valued from $7.5 million to below $15 million; and $10,000 for a property valued at $15 million or more. An owner may instead choose a twelve-month payment contract totaling approximately 110% of the annual fee, paid in twelve equal monthly instalments rounded to the nearest cent: $229.17, $458.33, or $916.67 per month. The resulting exact totals are $2,750.04, $5,499.96, and $11,000.04, respectively.
The contemplated vetted member profile fee is $500 for twelve months of inclusion. Listing requests remain free. Fees are non-refundable except where applicable law requires a refund, cancellation right, credit, or other remedy. A fee pays only for the stated platform service and never for an introduction, lease, result, preference, approval, or successful transaction.
Applications are free. Payment is requested only after Twelvemonth approves an applicant for activation. Stripe processes checkout and payment credentials; Twelvemonth does not receive complete card or bank-account numbers. Monthly owner plans are twelve-payment contracts scheduled to end after the twelfth payment and are not month-to-month memberships.
6. No guarantees or reliance
Twelvemonth makes no guarantee that any user will find a home or resident; receive an inquiry or response; reach an agreement; obtain building approval; complete a move-in; achieve a favourable price or “good deal”; reduce taxes; qualify for an exemption; create a primary residence; avoid a surcharge; or realise any savings. Results may be zero, and circumstances may change.
All rents, terms, clauses, disclosures, diligence, legal compliance, insurance, tax positions, occupancy arrangements, and final decisions are solely within the discretion and responsibility of the owner and resident. No user may reasonably rely on a profile, estimate, introduction, site content, or communication as professional advice or as a substitute for independent investigation.
7. Assumption of risk and release
To the fullest extent permitted by law, each user knowingly assumes all risks arising from use of the platform, communications with another user, inspection or occupancy of property, reliance on user-supplied information, and any negotiation, agreement, payment, lease, dispute, injury, loss, tax position, or transaction between users.
To the fullest extent permitted by law, each user releases Twelvemonth from claims arising from the acts, omissions, or misrepresentations of another user; the condition, legality, availability, or ownership of a residence; the accuracy or completeness of information supplied by a user or third-party provider; any communication, negotiation, agreement, lease, or dispute between users; or a decision by a building, board, managing agent, or governmental authority.
This release does not extend to a claim arising from Twelvemonth’s fraud, wilful misconduct, or gross negligence, or to any right or claim that applicable law does not permit to be released, including non-waivable fair-housing, consumer-reporting, privacy, and consumer protection rights.
8. Disclaimer and limitation of liability
The platform and its content are provided “as is” and “as available,” without warranties of accuracy, completeness, merchantability, fitness for a particular purpose, title, non-infringement, security, availability, or results. To the fullest extent permitted by law, Twelvemonth will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits; lost savings; loss of data; property damage; personal injury caused by a third party; or the cost of a substitute transaction.
To the fullest extent permitted by law, Twelvemonth’s total aggregate liability arising from the platform or a paid service will not exceed the greater of $2,500 or the amount the claimant paid directly to Twelvemonth during the twelve months preceding the event giving rise to the claim. This limitation does not apply to liability that cannot be limited under applicable law or to Twelvemonth’s fraud, wilful misconduct, or gross negligence.
9. Indemnification
To the fullest extent permitted by law, each user agrees to defend, indemnify, and hold Twelvemonth harmless from third-party claims, losses, liabilities, penalties, and reasonable legal costs arising from that user’s information, property, conduct, agreement, transaction, violation of law, breach of these terms, or infringement of another person’s rights.
10. Rights that cannot be waived
Nothing in these terms excludes liability or a consumer right that applicable law does not permit the parties to exclude. The release, disclaimer, limitation, and indemnity provisions apply only to the maximum extent lawful and do not excuse fraud, wilful misconduct, gross negligence, or any non-waivable statutory duty. If one provision is unenforceable, the remaining provisions continue in effect.
11. Property information, fraud prevention, and security
Property information is supplied by owners and may be incomplete, unavailable, subject to board approval, or withdrawn without notice. No listing is an offer to lease. Residents must independently confirm the identity and authority of every person they deal with and must not pay a deposit, rent, or other property-related sum to Twelvemonth. Any person claiming otherwise should be treated as suspicious and reported to info@twelvemonthnyc.com.
Twelvemonth maintains reasonable administrative, technical, and physical safeguards appropriate to the information it holds. No system is completely secure. Sensitive verification documents are not collected through the public inquiry forms and will require a separate authorised process.
12. Suspension, termination, and changes
Twelvemonth may suspend access, remove a listing or profile, or decline a registration where information appears inaccurate, activity appears unlawful, or participation appears inconsistent with these terms or fair-housing requirements. Termination does not create a refund right except where applicable law requires one.
Material changes to these terms take effect thirty days after notice to registered users and publication of a revised version and effective date. Continued use after that date constitutes acceptance. Provisions that by their nature should survive termination—including payment obligations, risk allocation, releases, liability limits, and indemnification—survive.
13. Governing law and entire agreement
These terms are governed by New York law, without regard to conflict-of-law rules. Subject to any non-waivable right, proceedings relating to these terms or the platform must be brought in a state or federal court located in New York County, New York. These terms, together with the Privacy Notice, Fair Housing Statement, and any signed service agreement, form the agreement governing platform use. Twelvemonth may assign these terms in connection with a reorganisation or transfer of the platform. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations already due.
14. Contact
Questions, notices, complaints, accessibility requests, and other communications about the platform should be sent to info@twelvemonthnyc.com.
Counsel-review draft. A New York attorney should approve these terms, the exact operating entity name, fee structure, screening workflow, and licensing position before any payment or regulated service is offered.